🛡️ Safe and Responsible Gaming

520db puts responsible gaming first

We believe gaming means fun — not stress. 520db is always by your side to keep you safe, from limits to support.

Our Commitment

Why responsible gaming matters

Online gaming is a great source of entertainment. But when it becomes a habit and starts to affect other areas of your life, that is when you need to be careful.

520db firmly believes that every player's gaming experience should be safe, well-managed and enjoyable. Our responsible gaming policy is designed to help you stay aware — so that gaming always remains a source of fun and never a burden.

We want you to use features like deposit limits, self-exclusion and time-out to manage your own gaming habits. Our 24/7 Bengali live chat support is always ready to help you.

Please note: Gaming is only for those aged 21 and above. Use of this platform by minors is strictly prohibited.

Safety Tools

Our tools for your protection

520db provides a number of powerful tools to help you manage your gaming experience.

Deposit Limit

Set a maximum on how much money you can deposit each day, each week or each month. This helps you stay within your budget.

Daily Limit Weekly Limit Monthly Limit

Self-Exclusion

If you feel you need a break from gaming, exclude yourself from the platform for a set period. You can be excluded for as little as 30 days or on a permanent basis.

30 Days 6 Months Permanent

Time-Out Feature

Set a time-out if you want a temporary break from gaming. During this period your account will be temporarily suspended and you will not be able to log in.

24 Hours 7 Days 1 Month

Age Verification

You must be at least 21 years old to open an account on 520db. Age verification is completed at the time of registration and additional documents may be requested if needed.

21+ Required Identity Verification

Loss Limit

Set a limit on how much money you can lose per day or per week. Once you reach the set limit, your gaming session will be stopped automatically.

Daily Loss Limit Weekly Limit

Support and Assistance

If you notice any signs of gaming addiction, contact our 24/7 Bengali live chat right away. Our trained team is ready to give you the right support.

24/7 Support In Bengali
Warning Signs

Recognise the signs of a gaming problem

The first step in responsible gaming is being honest with yourself about your habits. If you notice any of the signs below in yourself, consider seeking help.

  • You are spending more than your set budget and placing bigger bets to try to win back lost money.
  • You are giving gaming more importance than family, friends or work.
  • You want to stop gaming but cannot — you keep coming back.
  • You are gaming by taking on debt or spending your savings.
  • You are lying to your family about gaming or playing in secret.
  • You feel restless, irritable or anxious when you are not playing.
  • Your sleep, eating or daily routine is being disrupted.
Our Advice

Build healthy gaming habits

Follow a few simple rules to keep gaming enjoyable.

Set a budget: Keep a separate budget for gaming that you can afford to lose without any problem. Never go beyond that budget.

Set a time limit: Decide in advance how much time you will spend gaming each day, and take regular breaks.

Keep realistic expectations: Gaming is not a source of income — it is entertainment. There is always a chance of losing; keep that in mind when you play.

Manage your emotions: Do not game when you are feeling sad, angry or stressed. Play with a calm mind and for fun.

Family responsibilities first: Family, work and health are always more important than gaming.

21+

For those aged 21 and above only

You must be at least 21 years old to game on 520db. We give the highest importance to protecting minors. If you know that a minor is using this platform, please inform our support team immediately.

Step-by-Step Guide

How to set limits

You can easily activate these safety tools from your account.

Log In

Log in to your 520db account and go to your profile settings.

Responsible Gaming Menu

In your profile, look for the "Responsible Gaming" option.

Choose a Limit

Select the tool you want — deposit limit, loss limit or time-out.

Confirm

Set your preferred amount or time period and save. The change takes effect immediately.

A request to increase a limit takes 72 hours to come into effect — giving you time to reconsider your decision. However, reducing a limit applies immediately.

Get Help

Contact us if you need help

You are not alone. 520db and our specialist team are always by your side.

Live Chat Support

Talk to us via live chat in Bengali, 24/7. We are ready to help with gaming issues and any other assistance you need.

Email Support

For detailed help with complex matters, email us at [email protected] — we will respond as quickly as possible.

Safe Environment

Our trained team is always ready to listen to your problems or concerns. No judgment — just help.

Common Questions

FAQ on responsible gaming

Log in to your 520db account and go to the "Responsible Gaming" section in your profile settings. From there you can set a daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately, but increasing one requires a 72-hour waiting period.

Self-exclusion is a process where you choose to take a break from the platform for a set period of time. Once activated, you will not be able to log in or make any deposits during that period. To enable it, contact us via live chat or email.

You must be at least 21 years old to game on 520db. This rule is strictly enforced and age is verified at the time of registration. If it is later found that someone registered with false information, the account will be closed.

A time-out is a short-term break — typically from 24 hours up to 1 month. Once the period ends, you can play again automatically. Self-exclusion is long-term — from 30 days up to permanent. For serious issues, self-exclusion is the better choice.

First, reach out to 520db's 24/7 live chat support — we will help you take the right steps. You can also email us at [email protected]. Talk to a family member or a trusted friend as well. Remember, asking for help takes courage.

Before self-exclusion is activated, you will be given the opportunity to withdraw any balance remaining in your account. The minimum withdrawal amount is ৳1,000. Your money will usually reach your bKash, Nagad or other payment method within 30 minutes to 3 hours.

Stay aware, play with enjoyment

Our support team is always ready to help you enjoy gaming responsibly and answer any questions you have. Browse the FAQ or go straight to the games.

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For those aged 21 and above only. If you are in trouble, contact us via live chat right away.