520db Privacy Policy
Protecting your personal information is our highest priority. This policy explains how we collect, use, and store your data.
This privacy policy applies to all users of the 520db platform. By continuing to use the site, you are considered to have given your consent to this policy.
520db is committed to providing a safe and trustworthy online gaming experience for users in Bangladesh. We maintain full transparency in the collection and processing of your personal information. The sections below describe in detail how your information is managed and what your rights are.
What Data We Collect
When you create an account and use services on the 520db platform, the following information may be collected from you:
1.1 Registration Information
- Full name, date of birth, and gender
- Valid email address
- Mobile number and residential address
- National ID card or passport details for identity verification
1.2 Transaction and Financial Information
To facilitate deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
1.3 Usage and Technical Information
Information automatically collected for site security and improvement:
- IP address and device type
- Browser and operating system information
- Login times, gaming history, and session duration
- Cookies and technical tracking data
We never store your password or full payment card number.
Purpose of Data Use
In accordance with your privacy policy, 520db uses your information only for the following purposes:
2.1 Account Management and Verification
Your information is used to confirm your identity, keep your account active, and ensure secure login. It is also required for age verification — 520db only serves users aged 21 and above.
2.2 Financial Transaction Processing
Your payment information is used to properly process deposit and withdrawal requests, prevent fraudulent activity, and ensure financial security.
2.3 Providing Customer Support
Your information helps our 24/7 live chat support team resolve account-related issues quickly and effectively.
2.4 Ensuring Responsible Gaming
Your information is used to monitor gaming habits, maintain responsible play limits, and provide assistance when needed.
2.5 Fulfilling Legal Obligations
Information is stored and analyzed to comply with applicable laws and regulations, detect suspicious financial activity, and ensure protective measures are in place.
2.6 Service Improvement and Communication
Your information is used to improve the platform experience, resolve technical issues, and notify you about important updates or offers. You may opt out of marketing communications at any time.
Data Storage & Security
3.1 Security Technology
520db uses industry-standard technology to protect your information:
- SSL Encryption — on all data transmissions
- Two-Factor Authentication
- Data stored in encrypted databases
- Regular security audits and vulnerability testing
- Firewall systems to prevent unauthorized access
3.2 Data Retention Period
Your information is retained for as long as your account is active and for as long as required after the service ends to meet legal obligations. Financial transaction records are generally kept for up to five years.
3.3 Staff Training and Policy
Our staff only have access to the information needed to carry out their responsibilities. Everyone receives regular training on data privacy and must follow strict codes of conduct.
In the event of a data breach, we will notify affected users within the timeframe required by applicable law.
Cookies Policy
Cookies are small text files stored on your device that help improve your browsing experience.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the site to function properly, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytical Cookies: Used to analyze platform usage and drive improvements.
4.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.
Sharing Data with Third Parties
520db never sells or rents your personal information. Only the minimum necessary information may be shared in the following limited circumstances:
5.1 Payment Processing Partners
Payment providers such as bKash, Nagad, Rocket, and Upay receive only the minimum financial information required to complete transactions. These organizations are governed by their own privacy policies.
5.2 Technology Service Providers
Our game provider partners, including Pragmatic Play and Spribe, may receive the technical information needed to operate their games, but never a complete personal profile.
5.3 Legal Obligations
Information may be disclosed to comply with legal obligations arising from court orders, legal investigations, or valid requests from regulatory authorities.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred, subject to the same privacy protection terms.
All third-party partners are contractually required to comply with our data protection standards.
Your Rights
You have the following rights regarding your personal information:
6.1 Right of Access
You may contact us at any time to request a copy of the information we hold about you.
6.2 Right to Rectification
If your profile contains incorrect or outdated information, you may request a correction. Many details can be updated directly from your account settings.
6.3 Right to Erasure
After closing your account, you may request that information beyond what is required by legal obligations be deleted.
6.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or optional purposes. It may not be possible to object to the processing of information that is necessary for core service operation.
6.5 Data Portability
You may request to receive your information in a structured, commonly used format.
To exercise any of the above rights, email [email protected] or contact us via live chat.
Protection of Minors
520db is for users aged 21 and above only. This is a non-negotiable policy and we enforce it strictly.
7.1 Age Verification Process
Age is verified at registration and government-issued ID is checked in cases of doubt. If it is confirmed that a user is under 21, their account will be closed immediately and all data will be deleted.
7.2 No Collection of Minors' Data
We do not knowingly collect personal information from any minor. If anyone is aware that a minor has created an account, please notify us immediately.
Policy Changes
8.1 Notice of Changes
If this privacy policy changes, the "Last Updated" date at the top of the page will be updated, and for significant changes a notification will be sent to your registered email address.
8.2 Continued Use After Changes
If you continue to use the site after a policy change, you are considered to have consented to the updated policy. We recommend that you review this page regularly.
8.3 Version History
If you need a copy of a previous version, please contact our support team. We maintain a record of all material changes to the policy.
Contact Us
Have a privacy question?
Our data protection team is ready to answer all your questions. Contact us via 24/7 live chat or email.
9.1 How to Exercise Your Rights
To request access, correction, or deletion of your information, contact us using the methods below:
- Submit a request directly through our 24/7 live chat support
- Send a detailed request to [email protected]
- Include your registered email address in the request
We will generally respond to your request within 30 business days. For complex requests, additional time may be needed, but we will notify you in advance.