Frequently Asked Questions

Answers to all your questions about 520db

From opening an account to bKash deposits, bonuses, cricket betting, and responsible gaming — find detailed answers to all your questions here.

520db's FAQ page brings together the most common questions from Bangladeshi players in one place. Whether you are a new member or a long-time player, this page will save you time. Every answer is kept accurate and up to date. If you cannot find an answer to your question, contact our 24/7 live chat support.
Group 01

Account and Registration

To open an account at 520db you need an active mobile number and a valid email address. Enter your name, date of birth, and a password of your choice in the registration form. The process takes just a few minutes and can be completed entirely on mobile.

Yes, 520db is for users aged 21 and above only. Providing your correct date of birth during registration is mandatory. If an underage account is detected, it will be closed immediately and any deposited funds will not be refunded.

No, only one account per person is allowed. If multiple accounts are opened from the same mobile number or device, all accounts will be closed. Multiple accounts are treated as bonus fraud.

Use the "Forgot Password" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. If you have any trouble, contact 520db via live chat.

Yes, identity verification may be required before withdrawals. You will generally need to upload a photo of your national ID card or passport. This process ensures the security of your account and is part of 520db's fair play policy.
Group 02

Deposits and Withdrawals

bKash deposits are usually instant — funds are added to your 520db account within a few seconds to a few minutes at most. Nagad and Rocket are processed just as quickly. Bank transfers may take slightly longer.

The minimum deposit is ৳100 — this applies to all methods including bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal is ৳1,000. Before requesting a withdrawal, make sure your balance meets this limit.

The standard processing time for withdrawals at 520db is 30 minutes to 3 hours. Most withdrawals are completed within this window. However, first-time verification or larger amounts may take a bit longer.

520db itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transfer fees in accordance with their respective service terms.

Yes, direct withdrawals to Nagad are available. When requesting a withdrawal, enter your Nagad number correctly and make sure the number is active. Withdrawals to bKash and Rocket work the same way.

520db supports major banks in Bangladesh, including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Use accurate account details for bank transfers and contact live chat if you encounter any issues.
Group 03

Games and How to Play

To bet on BPL matches, log in to 520db, go to the cricket betting section, and select your preferred match from the current BPL schedule. You can place bets both before the match starts and during play. Odds are updated in real time.

RTP (Return to Player) is the theoretical long-term return rate of a game. For example, a game with a higher RTP tends to return comparatively more to players over a long period of play. It is a statistical average — results for each session can vary.

Yes, 520db is fully mobile-friendly. All slots, live casino, and sports betting games can be played through the browser on both Android and iOS devices. You get the full experience without downloading a separate app.

Regular casino games are powered by a computer algorithm (RNG). In live casino, real dealers run the games via live video streaming, giving you the feel of a real casino. 520db offers live tables from Evolution Gaming and Ezugi.

Yes, all games at 520db are provided by reputable providers such as Pragmatic Play, PG Soft, JILI, and Spribe. These providers are regularly audited by third-party auditors and their RNG systems ensure unbiased outcomes.

Yes, live betting is available at 520db for the T20 World Cup and all major ICC tournaments. Odds change innings by innings and ball by ball, so you have the opportunity to place smart bets as the match momentum shifts.
Group 04

Bonuses and Promotions

The 520db welcome bonus is 120% of your first deposit — up to a maximum of ৳15,000. For example: deposit ৳1,000 and receive ৳1,200 in bonus, giving you a total balance of ৳2,200. Or deposit ৳26,000 and receive the maximum ৳15,000 bonus, for a total of ৳41,000. A 20x wagering requirement must be met before the bonus can be withdrawn.

A wagering requirement means you must bet a specified multiple of the bonus amount before you can withdraw it. For the 520db welcome bonus this is 20x. So if you receive ৳1,000 in bonus, you must place a total of ৳20,000 in bets before withdrawing.

520db's VIP program has three tiers: Bronze, Silver, and Gold. You are promoted automatically through regular play. Bronze members receive up to 0.3% weekly cashback, Silver up to 0.5%, and Gold up to 0.8%.

Yes, bonus balance can be used for cricket betting as well as slots and live casino. However, certain promotions may have lower wagering contributions for some games or sections. Check the full promotion terms on the terms and conditions page.

Yes, 520db runs special promotions during Eid, Pohela Boishakh, and other special occasions. These offers are available for a limited time. Log in to the platform or ask via live chat to find out about ongoing promotions.
Group 05

Safety and Responsible Gaming

Yes, 520db uses SSL encryption to keep all personal and financial information secure. Your data is never sold to third parties. Read our privacy policy page for full details.

Yes, 520db offers a self-exclusion feature. If you feel gaming is having a negative impact on your life, you can request a temporary or permanent account closure via live chat. We place the highest importance on responsible gaming.

Yes, as part of responsible gaming you can set a daily, weekly, or monthly deposit limit. Contact our support team to activate this feature. Once a limit is set, a waiting period applies before it can be changed.

Change your password immediately and notify 520db's live chat support. Our security team is active 24/7 and can act quickly. If there are suspicious transactions on your account, report them to support right away.

If you feel you are struggling with gaming addiction, visit 520db's responsible gaming page. We provide tools such as self-exclusion, deposit limits, and reality checks. Talk to a family member or trusted friend as well — seeking help is a sign of strength.

Yes, all 520db support is conducted entirely in Bengali. Our 24/7 live chat support assists Bangladeshi players in Bengali. For complex issues, email us at [email protected].

Still have questions?

Our support team is with you 24 hours a day, 7 days a week — in Bengali.

Chat with us on live chat

For players aged 21 and over only. Play responsibly.